Trading Standards teams across Ayrshire have issued warnings that residents should take additional steps if they receive phone calls from businesses offering free loft surveys. These calls may be from an Ayrshire 01292 number but the company may not be based locally.
Reports have been received that unacceptable sales tactics are potentially being used by some companies to encourage residents to enter into agreements.
If you receive a call of this nature, you should:
- Stop and think before signing any agreements, paying cash or transferring money for home improvements, such as loft insulation from companies you don’t know
- If you are shown pictures of mould in your roof space or are told about serious defects in your house, get a second opinion before starting any work
- If the visit is as a result of an unsolicited telephone call you will have a 14 day period to cancel. Do not sign away your rights to cancel the contract unless you are absolutely sure about the company you are dealing with
- If you have friends or family who might not see this information please let them know
Free impartial advice on energy matters can be obtained from Home Energy Scotland here https://www.homeenergyscotland.org/ or the Energy Agency here https://www.energyagency.org.uk/